Property management: from operational management to ecosystem governance

19 Nov 2025

Second National Forum on the Real Estate Services Industry, Scenari Immobiliari

Property management is undergoing a structural transformation. Real estate management can no longer be limited to maintenance, rents, and cost control: today it means governing complex ecosystems, combining economic performance, sustainability, digital innovation, and the quality of life of those who use these spaces every day.

Technologies such as predictive maintenance, IoT sensors, and continuous monitoring algorithms are reshaping operational processes: failures are anticipated, downtime is reduced, and safety levels are increased. At the same time, energy audits and efficiency plans are becoming strategic tools to preserve asset value, in a context where properties that are not aligned with ESG criteria risk progressive devaluation.

The digital lever further amplifies this transformation. Integrated platforms enable dialogue between asset, property, and facility management; advanced dashboards support the governance of complex portfolios; dedicated applications allow users to interact with buildings, open tickets, book spaces, and access services. Buildings are thus transformed into service hubs, capable of generating comfort, efficiency, and new forms of connection with the surrounding territory.

In this scenario, real estate value is no longer measured solely in square meters, but in data, user experience, and environmental and social impact. The property manager who integrates technical, ESG, and digital skills evolves from an operational manager into a strategic partner for investors, owners, and communities, called upon to lead a profound and irreversible transformation in the way we design, use, and experience spaces.

These topics were addressed by Andrea Migliore at the Second National Forum on the Real Estate Services Industry, organized by Scenari Immobiliari.